2jber Privacy Policy

01 About This Policy

2jber operates under an internationally recognised gaming licence and is required to maintain robust data protection practices as a condition of that licence. This Privacy Policy applies to all personal data collected in connection with your use of the 2jber platform, including the website at 2jber.net, any associated mobile interfaces, and all interactions with the 2jber customer support team.

This Policy should be read alongside the 2jber Terms & Conditions and the Responsible Gaming page, both of which contain additional provisions relevant to how we handle player account information.

02 Data We Collect

2jber collects personal data in the following categories, depending on how you interact with the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by responsible gaming obligations (for example, self-exclusion records, which are maintained to protect players who request them).

03 How We Collect Data

2jber collects personal data through the following means:

• Direct interactions: Data you provide when registering a 2jber account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion;
• Automated technologies: Technical and usage data collected automatically as you navigate and use the 2jber platform, including through cookies, server logs, and similar tracking technologies;
• Third-party sources: Identity and address verification data received from our KYC and AML service providers; fraud detection data from payment processors; and, where applicable, self-exclusion records shared by gaming regulators.

04 Legal Basis for Processing

2jber processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the 2jber Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, tax reporting obligations, and the conditions of our gaming licence;
• Legitimate interests: Processing carried out to operate a safe, secure, and fraud-free gaming platform — including fraud detection, security monitoring, and responsible gaming enforcement;
• Consent: Where we rely on your consent for non-essential cookies or optional marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

05 How We Use Your Data

2jber uses the personal data we collect for the following purposes:

• To create, manage, and maintain your 2jber player account;
• To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20;
• To verify your identity and age as part of our KYC and AML compliance programme;
• To deliver a personalised gaming experience, including relevant game recommendations and tailored promotional offers;
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities;
• To enforce the 2jber Terms & Conditions, including account suspension and closure where required;
• To comply with our obligations under international gaming regulations and applicable law;
• To provide customer support and respond to queries, complaints, and dispute resolutions;
• To improve the 2jber platform through analytics, performance monitoring, and user experience research;
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates;
• To send optional marketing communications, including details of promotions and new game launches — only where you have provided consent or where we have a legitimate interest to do so under applicable law.

06 Sharing Your Data

2jber does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly where necessary to operate the 2jber platform or to comply with our legal obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and cryptocurrency processing partners — to execute your deposit and withdrawal instructions;
• KYC & identity verification providers: Third-party services that assist with document verification and fraud screening as part of our AML compliance programme;
• Gaming software providers: Live casino studio operators and slot game developers who provide games accessible through the 2jber platform — these parties may process session data under their own data agreements;
• Regulatory authorities: Our gaming licence regulator and, where required by law, relevant anti-money laundering or financial intelligence authorities — we are required to share information in specified circumstances without prior notice to you;
• Technology and security partners: Hosting, CDN, fraud detection, and cybersecurity service providers operating under confidentiality obligations;
• Professional advisers: Legal, auditing, and compliance advisers where necessary to protect 2jber's legal rights or meet regulatory requirements.

All third parties with whom 2jber shares personal data are required to process that data in a manner consistent with this Privacy Policy and applicable data protection law. We do not permit third parties to use your personal data for their own marketing or commercial purposes.

07 Payment Data & PKR Transactions

All financial transactions on the 2jber platform are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal, 2jber shares the minimum necessary payment data with the relevant payment provider (such as your JazzCash or EasyPaisa mobile number, or your HBL, UBL, or Meezan Bank account details) to execute the transaction.

2jber does not store your full payment account credentials on its own servers beyond what is required for transaction records and AML compliance. Full card or account numbers are handled directly by our payment processing partners, who operate under their own security standards and regulatory frameworks.

08 Cookies & Tracking Technologies

2jber uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively and to understand how players interact with our services. The following types of cookies are used:

• Strictly necessary cookies: Essential for platform operation, including maintaining your login session and remembering your account preferences. These cannot be disabled without impairing your use of the platform;
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how players navigate 2jber, which games are most popular, and where technical errors occur — helping us continuously improve the platform;
• Functionality cookies: Used to remember your preferences, such as language settings, and to personalise your experience;
• Security cookies: Used to detect and prevent fraudulent logins, suspicious activity patterns, and account sharing.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 2jber platform, including your ability to stay logged in during a gaming session.

09 Data Retention

2jber retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML and gaming licence regulations;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping requirements;
• KYC documents: Retained for five (5) years post-closure, or longer if required by the applicable regulatory authority;
• Support communications: Retained for three (3) years from the date of the interaction, unless the subject matter requires longer retention for legal or compliance reasons;
• Self-exclusion records: Retained indefinitely where a permanent self-exclusion has been requested, to prevent future re-registration in violation of the exclusion.

Once the applicable retention period expires, your personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10 Data Security

2jber implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and the 2jber platform;
• Encryption of sensitive data at rest within our database infrastructure;
• Access controls ensuring that only authorised 2jber personnel can access personal data, on a need-to-know basis;
• Multi-factor authentication requirements for platform administrative access;
• Regular security audits, vulnerability assessments, and penetration testing by qualified security professionals;
• Intrusion detection and 24/7 security monitoring systems.

While 2jber takes all commercially reasonable steps to secure your personal data, no digital platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, 2jber will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements.

11 International Data Transfers

2jber operates on an internationally hosted platform infrastructure. Your personal data may be transferred to, and stored in, servers located outside Pakistan, including in the jurisdiction where 2jber holds its gaming licence and in the countries where our third-party service providers operate.

Wherever your personal data is transferred internationally, 2jber takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses with service providers and, where applicable, reliance on adequacy determinations or equivalent protections under the applicable regulatory framework.

12 Your Rights

Subject to applicable law and the terms of our gaming licence, 2jber players have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data 2jber holds about you;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your 2jber account;
• Right to erasure: You may request deletion of your personal data in certain circumstances — however, this right is subject to our legal obligations to retain data under AML and gaming licence regulations;
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances while a query or complaint is being resolved;
• Right to object: You may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications or non-essential cookies), you may withdraw consent at any time.

To exercise any of the above rights, please contact the 2jber support team. We will respond to all verified data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days with prior notice.

13 Children & Minors

The 2jber platform is strictly restricted to individuals aged 21 years or older. 2jber does not knowingly collect, store, or process personal data belonging to individuals under 21 years of age. If 2jber becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed.

If you are a parent or guardian and believe that a person under 21 in your care has registered on the 2jber platform, please contact our support team immediately so that we can take appropriate action.

14 Responsible Gaming & Data

Certain personal data held by 2jber is used specifically in connection with our responsible gaming programme. This includes:

• Deposit limit settings and adjustment history, used to enforce financial controls at your request;
• Session activity data, used to trigger session time reminders and identify patterns indicative of problematic gambling behaviour;
• Self-exclusion records, maintained to prevent re-registration by players who have requested exclusion from the 2jber platform;
• Communication records relating to responsible gaming requests, complaints, or referrals to support organisations.

Responsible gaming data is treated with the highest level of confidentiality within the 2jber platform. It is not used for marketing purposes and is accessible only to a restricted set of compliance and support personnel. Full details of our responsible gaming tools are available on the Responsible Gaming page.

15 Changes to This Policy

2jber reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom it is shared — we will notify registered players by email or via a prominent notice on the 2jber platform before the changes take effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how 2jber protects your personal data. Your continued use of the 2jber platform following any update to this Policy constitutes acceptance of the revised terms.

16 Contact & Data Requests

For all privacy-related enquiries, data access requests, correction requests, or complaints about how 2jber handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week — Pakistan Standard Time (PKT)
• Response Time: Data rights requests will receive an acknowledgement within 5 business days and a substantive response within 30 days.